Customer Issue: The customer’s automatic garage door was having trouble opening and closing evenly, and he discovered one of his extension springs was frayed and tangled.
Our Solution: The garage door was still operable, so opening and locking it in place made replacing the extension springs easier than it otherwise could have been. After easing the remaining tension out of both springs and unscrewing the caps, both of them were replaced.
Customer Issue: Misaligned sensors.
Our Solution: As soon as the customer described the problem, we knew it was something to do with the safety sensors. We performed a complete examination of his door nonetheless, but it quickly turned out that we were right. After realigning both photo-electric eyes to their proper position, the door returned to its normal function.
Garage Door Troubleshooting
Customer Issue: Door wouldn't fully open.
Our Solution: We began by testing the safety sensors, but they were aligned correctly. We then checked the springs and the cables but they too were working well. Finally, we inspected the tracks, and found them to be quite bent. We quickly repaired and straightened them out, and the problem was resolved.
Customer Issue: The bottom garage door panel had a huge hole in it because of an accident.
Our Solution: We delivered a new panel with the same design and size and installed it in the place of the old one.
Garage Door Off Track
Customer Issue: An accident had knocked rollers out of the track.
Our Solution: We repaired the bent track, adjusted the door and replaced a broken roller.
Genie Opener Repair
Customer Issue: The automatic garage door hit the floor and then reversed.
Our Solution: We tested the Genie chain drive opener model 2024 and found it had inaccurately set closing force. We reduced the force and fixed the problem.